REFUND & RETURNS POLICY We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at atelierlumiere.nl@gmail.com. Once your request is approved, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at atelierlumiere.nl@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non‑returnable items Certain types of items cannot be returned, including: • Perishable goods (such as food, flowers, or plants) • Custom products (such as special orders or personalized items) • Personal‑care goods (such as beauty products) • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please get in touch.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14‑day cooling‑off period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging—and you’ll need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Remember that it may take additional time for your bank or credit‑card company to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at atelierlumiere.nl@gmail.com.